FAQs

How long will it take for my order to arrive?

We are a unique and personal business, so times can vary, but we aim to process orders within 1-2 days. Postal services vary, but transit time is usually:

UK 2 to 3 days

USA 7-10 days

EU 5-7 days

Rest of the world 7-10 days

What shipping methods do you offer?

Royal Mail Tracked

For larger orders of £300+, we will arrange a courier

Do you offer international shipping?

Absolutely 50% of our orders are international

Is there a tracking number for my order?

Yes, just request, and we will give you your number

Are there any delays expected during the holidays or peak seasons?

Probably due to the postal services, we work all times of day and night.

What is your return policy for items that arrive late or damaged?

Email us we will work with you to sort any issues

Is this product currently in stock?

Yes, we do have 1000s of products. If the unforeseen does happen, we will contact you to discuss your options.

Will your products be restocked in the future?

Most will, but some of the limited and rare items cannot be restocked. Luckily, we do have the largest pen-making material stock in the world

Are there bulk or wholesale pricing options available?

Yes, if you're ordering over £1000+, please get in touch directly. We work with many pen-making companies and stockists.

What is your return and exchange policy?

Distance selling rights, but get in touch with us we will make sure any issues are sorted and you are happy.

 What should I do if I receive a damaged or defective item?

Email us we will sort it 100%

What payment methods do you accept?

Shopify payments, PayPal, credit/debit card, bank transfers

Are there any additional fees for certain payment methods?

No we cover fees, its our pleasure

Do you offer financing or instalment payment options?

Some of our payment providers offer this service.

How can I contact customer support for payment-related inquiries?

Customer support is important, so Vince is customer support

Email, Instagram, Facebook, phone or visit all details on contact us page.

What are your customer support hours?

Our customers are the most important part of our company, so we are 24/7, we are here for you, “Traditional Values”

Can I visit your physical store or office location?

Yes we love to meet our customers, but please contact us to make sure we are open for you.